Shipping & Returns

Shipping

Where We Ship

Sinister & Spice ships worldwide, with the exception of the following countries:

Afghanistan, Belarus, Bhutan, Cuba, Haiti, Iran, Kiribati, North Korea, Republic of Congo, Russia, Seychelles, South Sudan, Sudan, Turkmenistan, Ukraine, and Yemen.

Shipping Rates

We keep shipping simple with flat-rate pricing:

• United States: $9.95
• U.S. orders of $50 and up: free shipping
• Canada & Mexico: $24.95
• All other eligible international destinations: $27.95

International customers are responsible for any customs duties, import taxes, fees, or other charges imposed by their country or local authorities. These charges are not included in our shipping rates.

Processing & Fulfillment

Every Sinister & Spice piece is made to order, not print-on-demand.

We start processing your order within 3 business days of receiving it. From there, printing, packing, and shipping can take up to another 11 business days, so please allow up to 14 business days from the day you order for your package to ship.

We purchase and prepare each piece specifically for your order rather than pulling everything from a warehouse of preprinted inventory. Sometimes that means we need a little extra time to make sure your order is properly produced, inspected, and ready to head your way.

As we grow, we hope to shorten this window. For now, consider it part of the evidence that a human was involved.

Tracking & Delivery

Every order includes tracking. Once your order ships, you'll receive a tracking number so you can follow its progress.

We purchase postage through EasyPost and ship with USPS, using tracked services.

Once an order has been handed over to the carrier, it should generally arrive within 5 business days. Carrier delays, customs processing, weather, and other circumstances outside our control may occasionally affect delivery times.

Lost, Missing or Damaged Orders

Things happen in transit. If they do, we'll work with you to fix them.

Lost Packages

If your tracking shows that your package has been lost in transit, please report the issue to the shipping carrier and email us at info@sinisterandspice.art.

We'll replace the order at no additional product or shipping cost to you.

Packages Marked Delivered but Not Received

If your package is marked as delivered but you can't find it, please report the missing package to the carrier and email us at info@sinisterandspice.art.

We'll send a replacement at no additional shipping cost.

Damaged or Defective Items

If your order arrives damaged or defective, report the damage to the carrier and email us at info@sinisterandspice.art.

We'll replace the affected item at no additional cost. You don't need to ship the damaged or defective item back to us.

Reporting Deadline

Damaged or missing orders must be reported to us within 7 days of the expected delivery date. Email info@sinisterandspice.art so we can help resolve the issue.

Incorrect Shipping Addresses

Please double-check your shipping information before placing your order.

If a package is returned to us because the shipping address provided was incorrect or invalid, we're happy to send it again once we have the correct address. However, you'll be responsible for the new shipping cost before the package can be reshipped.

Returns, Exchanges & Cancellations

All Sales Are Final

Because our products are made to order, all sales are final.

We don't accept returns or exchanges because of a change of mind, personal preference, or because an item isn't quite what you expected.

We strongly encourage you to review product descriptions, dimensions, photographs, and other listing information carefully before placing your order.

Cancellations

Orders can't be canceled after they're placed. Once an order is submitted, we begin purchasing and preparing the specific print or product needed to fulfill it.

Exchanges

We don't offer exchanges.

If an item arrives damaged, defective, or incorrect, that's considered an order issue rather than an exchange, and we'll work with you to correct it.

We Sent the Wrong Thing

That one's on us.

If you receive an item different from the one you ordered, email info@sinisterandspice.art and let us know what happened. We'll send the correct product and make it right.

Refunds

When a refund is approved, it will be issued to the original payment method used for the purchase.

Because we don't accept ordinary returns, original shipping charges aren't refundable due to preference or a change of mind.

If the problem was caused by an error on our end and a refund is appropriate, we'll refund all applicable charges, including shipping.

Still Have an Oddly Specific Problem?

Policies are useful. Real life is less cooperative.

If something has gone wrong with your order and your situation isn't clearly addressed above, email us at info@sinisterandspice.art with the details.

We believe in working with our customers, and we'll do our best to find a reasonable solution.